Frequently Asked Questions
Information for TPA's
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What do I get as a member of the TPAA?
As a member of the TPAA, your business benefits from aggressive local, regional and national marketing including: trade journal advertising; industry event participation; direct mail to brokers, benefits consultants and self-funded plans within your territory. In addition to these lead generation programs, members also enjoy discounts provided by TPAA-selected partners in key areas of your business such as: PBMs, PPO networks, subrogation, document writing, smart cards and much much more. Members may access customizable tools for broker and client communications, satisfaction measurement and benchmarking, disease-specific and wellness communications. Personalized print and distribution services are also available at highly discounted rates as well. Best of all, TPAA members benefit significantly from innovative broker programs that reward brokers for searching for a TPA, and awarding cases to TPAA members.
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How do I apply for TPAA membership?
TPAA prospective Members are invited to register on this site, by clicking “Apply for Membership” on the left-hand navigation bar. Once registered, you will be directed to the TPAA Member Application Site. Here, you will create your Territory Wish List, complete your Company Profile, submit References and a sign a preliminary Service Agreement. Once the application is submitted, you will be contacted with a determination within 10 - 14 business days.
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Why do you request so much information in the application?
The TPAA has a rigorous application process in order to ensure that we have the best independent TPAs in the industry. We strive to make sure our TPA members provide outstanding service to the Brokers and Employers who use our services and are well respected in the industry.
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How much time will it take to complete the application?
You should be able to complete the entire application in approximately 30 minutes. However, you do not have to complete the entire application all at one time. You may choose to save your information and return to the application site as many times as necessary.
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What if I want to change information on my application or change my Territory Wish List?
During the application process, you may go back and change information in any section of the application as much as necessary. However, once you hit the application’s SUBMIT button, the application will be sent to the TPAA Membership Committee and changes can no longer be made online. You will need to call the TPAA at 1-888-454-TPAA to discuss any changes you would like to make.
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What’s involved in building a Territory Wish List?
As part of the Member Application process, you will be asked to choose the territory you wish to serve as a TPAA Member. You will also be asked to choose employer group sizes you feel best suited to manage. Finally, you will indicate your membership level of interest: Feature or Territory. You may serve as many territories as you want as long as you are licensed to do business in each one.
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What are the levels of membership?
There are three levels of membership: Feature, Territory and National.
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What is the difference between each level of membership?
The difference between the membership levels lies in how your company is displayed on the Search Results Page. For example, A TPA who chooses to become a member at the Feature level will have their company logo and information prominently displayed on the Results page for that territory. A member at the Territory level will have their company name and logo displayed on the top right section of the Search Results page and a link to their profile display screen. Therefore, if you don’t want to be a Feature member in a particular territory, but would still like for your company to be viewed, you may opt for the Territory membership level of that particular area. Regardless of your membership level, all TPAA Members will have equal access to all membership benefits such as Marketing, Partnerships, Annual Surveys and Benchmarking, Electronic Communications, Wellness and Disease Management Communications Programs and much more. View a sample Search Results Page
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Can I have different levels of membership in different territories?
Yes. You can be a Feature Member in one or more territories and also a Territory Member in one or more territories at the same time. The choice is yours.
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How much does it cost to become a member?
Membership fees will depend on the level of membership you choose as well as the number of territories you wish to service. A Sales Representative will contact you with territory availability and applicable fees during the application process, or feel free to call 1.866.436.0188 to discuss territory availability and price.
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What if the territory I want is not available?
TPAA Membership is on a first-come-first-serve basis: territories are awarded to the first Member that completes the approval and transaction process. You may choose to buy the first right of refusal for any given territory for an annual fee of $250, after having submitted the necessary information for membership approval. Should this territory become available in the future, the date of purchase of the first right of refusal will determine the order in which TPAs will be contacted and asked to exercise this option. TPAA Members who have purchased other territories and who are in good standing will take precedence over non-Members who have purchased the first right of refusal.
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When do I begin paying monthly fees?
Upon approval for memberships, the initial transaction will be for the first and last months fees, as well as a one-time set-up fee of $500. Monthly fees will be processed at the first of the month, beginning on or about September 1, 2006.
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